Terms & Conditions for Wool Tribe Tours & Retreats
The Organisers offer a tailored and personal booking service via email and telephone. A specially designed itinerary will form the basis of all tours. All bookings are subject to the terms and conditions outlined hereafter.
Cancellation Policy for Tailored Group Tours
- Pricing of our tailored tours is based on the agreed number of travellers at the time of initial booking.
- Deposits paid are not refundable.
- A group booking can be cancelled up to 12 weeks in advance.
- Transfer of Bookings
Travellers who need to cancel may only transfer their booking to a third party with prior, written agreement of the remaining members of the original travel group. An administration charge of £75 applies to facilitate booking changes.
We will do our best to make any alterations you may require after confirmation has been issued and payment made, but are under no obligation to do so. Reasonable requests will be considered subject to time required to facilitate the change(s), availability of resources and advance agreement of payment for any increased costs relevant to the change(s). Any requests for alteration to an itinerary should be made in writing at least 12 weeks in advance of travel.
Changes at the time of the tour cannot be facilitated.
Changes to the Intinerary
Please note that the Organisers are not liable any damages or compensation in the case of an interruption/change of schedule of a trip due to
- Inclement weather
- Traffic delays
- Natural disasters
- Acts of terrorism
- Closure of an attraction we planned to visit
- Cancellation of a service supplied by a third party.
- Cancellation of accommodation by hosts due to unforeseen circumstances.
Unexpected Changes to a tour by the organisers
The Organisers work with established and insured coach hire businesses.
The quality standard of the booked accommodation will be outlined in the agreed travel itinerary supplied by the Organisers prior to booking.
Unless specified otherwise, all tours include Bed & Breakfast. Dinner arrangements can be made on request. Suitable lunch-tops are planned into every day where individual or group arrangements can be made.
All special dietary requirements and food intolerances must be flagged at the time of booking.
TRAVEL DOCUMENTATION &
The Traveller is solely responsible for her/his travel documentation in terms of validity and adequacy for the destination. The Organisers are not liable for delays or costs resulting from missing or inadequate documentation of individual Travellers.
All payments must be made in British Pounds. A 30% deposit is due to secure a booking with the remaining amount invoiced separately and due 12 weeks before the start date of the tour or retreat.
Payment can be made by bank transfer or PayPal payment. Details are clearly provided on invoices issued. The payer carries all bank and transfer charges - these are not included in the invoiced amount.
Travellers are strongly advised to purchase travel insurance to ensure that you have adequate cover, in particular for medical treatment (incl. emergency repatriation) and cancellations outwith the Organiser's control. The Organisers cannot offer, facilitate or administrate insurance cover. It is the sole responsibility of the Traveller to source and pay for an appropriate insurance product.
Our tours will be guides by the Organisers (Jo Kelly and Mica Koehlmos), unless advertised differently. In case of illness or ermergency on part of one or both guides, adequate replacement guides will be provided.
These remain your responsibility and risk at all times. Although reasonable efforts will be made in assisting retrieval, the Organisers cannot be held responsible for stolen or damaged bags and will not be liable for compensation for lost items or any costs incurred as a result of loss, damage or theft of any luggage.